Why outsource your AI customer service to SupportYourApp?
How can AI customer service solutions help your business
KPIs for AI customer support outsourcing: how we maintain them
Why outsource your AI customer service to SupportYourApp?
For over a decade, SupportYourApp has been providing exceptional outsourced customer service to companies around the world. Our objective is not just to provide customer support, but to help our clients reach new markets and expand their businesses. We use the latest technology available to ensure customers receive the best service possible. Our continuous growth and development have made us a leading customer service outsourcing company in the market.
Customers come first
Your customers’ success is our top priority. We combine the opportunities of artificial intelligence customer service and our consultants’ professionalism to ensure the fastest and the most effective resolution of requests.
Flexibility
Our AI customer service solutions can be adapted to cover all of your business needs. We can operate at any time, with a variety of languages, and work with any knowledge base to fit project’s requirements.
Cutting costs
Outsourcing support is a great option for businesses to optimize their budgets and get top-quality service for a very reasonable price. With AI-based customer support, you can reduce expenses significantly, as we can process more requests without expanding the team itself.
Letting you focus on business growth
By outsourcing customer service to SupportYourApp, you can spare time on hiring a team, training, managing them, and performing quality assurance. You can delegate these processes to us, along with many administrative tasks, while focusing on strategic business goals.
How can AI customer service solutions help your business:
It boosts customer engagement
Using AI for customer support is one of the quickest and most effective ways to deliver personalized customer experience. Our cutting-edge technologies help establish proactive communication, recognize customer intentions and real requirements with minimum effort from our clients’ customers’ side, and operate with all the required channels of communication.
It cuts required costs and resources
AI-powered customer service can save you up to 30% of a regular cost per support consultant. AI augmentation opens a wide range of opportunities to do more with fewer resources, eliminate repetitive routine tasks, speed up the process of resolving requests, and process a significantly bigger number of tickets.
It is going to shape the future
Customers become more and more demanding of the experiences businesses can provide for them. Companies that use AI for customer support will be able to provide better, faster, and more personalized experiences. Support consultants will be able to focus on resolving complex issues, gaining valuable insights, and building strong long-term relationships with customers. Companies that start discovering opportunities of AI customer service now, will soon be ahead of the competition.
KPIs for AI customer support outsourcing: how we maintain them
As an outsourced service provider, SupportYourApp follows and delivers on KPIs and requirements set by our clients. By using AI for customer support, we not only fulfill but exceed our clients’ expectations. Here are some examples of the most popular KPIs:
Average first response time:up to 30 seconds.
Average handling time:2 minutes.
Customer satisfaction rate:95%.
To fulfill them, we follow all the required standards, perform regular Quality Assurance, provide additional training for consultants, and constantly polish our processes to ensure the highest service quality.
Setting KPIs is crucial for maintaining an exceptional level of service quality, regardless of the industries our clients operate in. The complexity of the product we handle determines the number of KPIs we need to set to make sure we meet the time requirements and maintain the quality of our services. We are confident in our ability to deliver the best AI-based customer support services to the businesses that rely on us for their growth and development.
CEO and Managing Partner at SupportYourApp
We believe that consistently outstanding service creates an echo effect on the whole business. It’s time to put your customer at the center. The better the service, the stronger the echo.