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Augmented Agent

Exceed customer expectations with our Augmented Agents powered by human empathy and AI efficiency.


250+ companies worldwide have already chosen SupportYourApp

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  • g2a
  • macpaw
  • neil
  • kofax
  • mastercard
  • signeasy
  • here
Daria Leshchenko

CEO and Managing Partner at SupportYourApp

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We believe that  consistently outstanding  service creates an echo effect on the whole business. It’s time to put your customer  at the center. The better the service, the stronger the echo.

Daria
Daria Leshchenko

CEO and Managing Partner at SupportYourApp

femail200 harvard
Experience theShift

From traditional to AI-powered customer support

2.5x

Requests processed

2x

First reply speed

1.4x

Customer satisfaction

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Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

Implementation roadmap

Project Kickoff

Studying project and developing solution

week 1-2

AI Setup

Adjusting infrastructure configuration

week 3-6

AI Training

Detecting intents and subtopics

week 7-8

Go Live

Test impact and results

week 9-16
Ultimate  Security
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The level of attention to  security  is completely unheard of for the support industry. It ensures data safety for you and your customers.

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PCI DSS  Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

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ISO  — process certification that ensures clients’ data protection and management in accordance with global standards.

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GDPR  — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

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Digital Millennium Copyright Act  is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

AI is a Differentiator

With our own AI tools, we bridge the gap between traditional and AI-powered customer support:

Outsource AI Customer Service with SupportYourApp: Bring Business and Customer Success to a New Level

Why outsource your AI customer service to SupportYourApp?

How can AI customer service solutions help your business

KPIs for AI customer support outsourcing: how we maintain them

Why outsource your AI customer service to SupportYourApp?

For over a decade, SupportYourApp has been providing exceptional outsourced customer service to companies around the world. Our objective is not just to provide customer support, but to help our clients reach new markets and expand their businesses. We use the latest technology available to ensure customers receive the best service possible. Our continuous growth and development have made us a leading customer service outsourcing company in the market.

Customers come first

Your customers’ success is our top priority. We combine the opportunities of artificial intelligence customer service and our consultants’ professionalism to ensure the fastest and the most effective resolution of requests.

Flexibility

Our AI customer service solutions can be adapted to cover all of your business needs. We can operate at any time, with a variety of languages, and work with any knowledge base to fit project’s requirements.

Cutting costs

Outsourcing support is a great option for businesses to optimize their budgets and get top-quality service for a very reasonable price. With AI-based customer support, you can reduce expenses significantly, as we can process more requests without expanding the team itself.

Letting you focus on business growth

By outsourcing customer service to SupportYourApp, you can spare time on hiring a team, training, managing them, and performing quality assurance. You can delegate these processes to us, along with many administrative tasks, while focusing on strategic business goals.

How can AI customer service solutions help your business:

It boosts customer engagement

Using AI for customer support is one of the quickest and most effective ways to deliver personalized customer experience. Our cutting-edge technologies help establish proactive communication, recognize customer intentions and real requirements with minimum effort from our clients’ customers’ side, and operate with all the required channels of communication.

It cuts required costs and resources

AI-powered customer service can save you up to 30% of a regular cost per support consultant. AI augmentation opens a wide range of opportunities to do more with fewer resources, eliminate repetitive routine tasks, speed up the process of resolving requests, and process a significantly bigger number of tickets.

It is going to shape the future

Customers become more and more demanding of the experiences businesses can provide for them. Companies that use AI for customer support will be able to provide better, faster, and more personalized experiences. Support consultants will be able to focus on resolving complex issues, gaining valuable insights, and building strong long-term relationships with customers. Companies that start discovering opportunities of AI customer service now, will soon be ahead of the competition.

KPIs for AI customer support outsourcing: how we maintain them

As an outsourced service provider, SupportYourApp follows and delivers on KPIs and requirements set by our clients. By using AI for customer support, we not only fulfill but exceed our clients’ expectations. Here are some examples of the most popular KPIs:

  • Average first response time:up to 30 seconds.

  • Average handling time:2 minutes.

  • Customer satisfaction rate:95%.

To fulfill them, we follow all the required standards, perform regular Quality Assurance, provide additional training for consultants, and constantly polish our processes to ensure the highest service quality.

Setting KPIs is crucial for maintaining an exceptional level of service quality, regardless of the industries our clients operate in. The complexity of the product we handle determines the number of KPIs we need to set to make sure we meet the time requirements and maintain the quality of our services. We are confident in our ability to deliver the best AI-based customer support services to the businesses that rely on us for their growth and development.

Powerful AI Customer Support with SupportYourApp

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  • Ensure the highest possible UX 24/7/365

    As an AI outsourcing support service provider, SupportYourApp is functioning around the clock. This means you and your customers will be covered non-stop, which, in the long run, will ensure the highest UX possible. Around-the-clock live chat outsourcing ensures your business grows and scales.

  • Speak your customer's language

    Our AI customer support outsourcing consultants speak 50+ languages, which means we will find a quality approach and ensure a high customer experience rate for those using live chat to connect with us from anywhere.

  • Resolve customers' issues in the shortest time possible

    Artificial intelligence for customer service enables you to set up automated responses to customer requests meaning instant replies when possible. Trickier problems are streamlined to a relevant support agent who is able to provide solutions and support faster than ever. This makes resolving requests much faster and improves the overall customer experience.

  • Scale your business, and we will take care of AI customer support outsourcing

    AI-powered customer support enables you to develop deeper insights and build a better user experience. This leads to improving online customer experience, retention rates, brand image, preventive help, and even the generation of revenue. In fact, AI is expected to boost company productivity by up to 40% by 2035.

  • Keep all your conversations secure

    SupportYourApp is PCI DSS and GDPR-compliant & ISO-certified, so you don’t have to worry about the safety of your customers’ data. Instead, put those freed resources into managing and scaling your business.

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